Shipping Policy

This Shipping Policy outlines the terms and conditions related to order fulfillment, shipping, and delivery for purchases made from Milagros Rústicos. By placing an order, you acknowledge and agree to the terms below.

Made-to-Order Furniture & Fulfillment Timeline

Unless explicitly stated as in stock, most furniture pieces are made to order. Each item is handcrafted, and production timelines vary depending on the piece, materials, and artisan availability.

• Estimated fulfillment timeframe: 4 to 16 weeks from order confirmation

• All fulfillment and delivery timelines are estimates only and are not guaranteed

• In-stock furniture will ship sooner; estimated timelines will be communicated at the time of purchase

Milagros Rústicos is not responsible for delays resulting from production variables, supply constraints, or circumstances beyond our control.

We strongly encourage customers to contact us prior to purchase if timing is critical.

Home Décor Shipping

Home décor items typically ship within a few business days, unless otherwise noted.

• Items marked as backordered will ship once inventory becomes available

• Estimated ship dates for backordered items are provided when possible but are not guaranteed

Freight & Delivery Method

Furniture orders are shipped via curbside freight delivery unless otherwise arranged.

• Curbside delivery includes delivery to the exterior of the delivery address only

• The customer is responsible for bringing the item inside and handling any additional placement

White glove delivery (inside delivery, unpacking, and debris removal) is not included but may be available at an additional cost.

• Customers requiring white glove service must contact us prior to purchase for availability and pricing

• Requests made after an order is placed may not be accommodated

Shipping Carriers & Transit Delays

We work with trusted freight and parcel carriers; however, Milagros Rústicos does not guarantee transit times and is not responsible for delays caused by:

• Shipping carriers or freight companies

• Weather conditions

• Customs or port delays

• Acts of God or other circumstances beyond our control

Carrier-provided delivery windows are estimates only.

Inspection, Acceptance & Damage Claims

All items are carefully inspected prior to packing and shipment.

Customers are responsible for inspecting deliveries at the time of receipt.

If damage is observed:

1. Note all damage on the delivery receipt before signing

2. Notify the delivery driver immediately

3. Contact Milagros Rústicos within 24 hours of delivery

4. Provide clear photos of:

   • The damaged item

   • Exterior packaging

   • Interior packing materials

Photos and timely notification are required for all carrier claims. Failure to follow these steps may void eligibility for repair, replacement, or carrier compensation.

Questions Before You Order?

Customers are encouraged to contact us prior to ordering to:

• Confirm item availability or in-stock status

• Request additional images or specifications

• Review estimated production or shipping timelines

• Discuss delivery options

Thank you for supporting artisan craftsmanship and celebrating the enduring beauty of handmade work.

Shipping FAQ

Are your furniture pieces in stock?
Most furniture is made to order unless explicitly listed as in stock.

How long does furniture take to ship?
Estimated fulfillment is 4–16 weeks from order confirmation. This timeframe is not guaranteed.

How quickly does home décor ship?
Most décor items ship within a few business days unless backordered.

What type of delivery do you offer for furniture?
Furniture ships via curbside freight delivery. White glove service may be available upon request prior to purchase.

What should I do if my item arrives damaged?
Inspect your delivery immediately, note damage on the receipt, photograph the item and packaging, and contact us within 24 hours.

Can I request a specific delivery date?
Delivery dates are subject to carrier scheduling and cannot be guaranteed.