Nationwide Shipping
We ship handcrafted furniture, décor, and artwork throughout the United States. We carry a combination of in-stock pieces and made-to-order artisan furniture — availability and production times vary by item and are listed on individual product pages.
We currently offer ground shipping only. We do not offer Overnight, 2-Day, or 3-Day Expedited Shipping.
Lead Times
In-stock orders ship within 5 business days.
Back-ordered items ship within 2–4 weeks.
Special/custom, made-to-order, and out-of-stock items may take approximately 4–16 weeks for fabrication before shipping.
Furniture that is not in-stock is all made to order. Tracking information will be provided via email once your order has shipped.
Shipping Methods
Orders are shipped via small package carrier or freight shipper, depending on the size of the order.
Small décor items and artwork are typically shipped through trusted carriers such as UPS.
Furniture is carefully blanket wrapped and delivered to your driveway via specialized furniture delivery / ground freight services.
Most furniture arrives fully assembled. Beds may require assembly; standard delivery does not include assembly services.
White Glove Delivery
White glove delivery is available upon request for customers who would like additional delivery assistance, at an additional cost. Please contact us before purchase for a personalized quote.
Delivery and Access
All deliveries are made to the address provided by the customer.
Carriers do not enter private properties, residential units, or high-rise buildings.
Deliveries are completed at the loading dock, curbside, or receiving room, depending on accessibility.
As a courtesy, Milagros Rústicos includes a Call Ahead Delivery Service so customers can coordinate directly with the carrier before delivery.
If the carrier is unable to complete delivery due to the customer's absence, restricted access, or failure to respond to scheduling calls, any extra costs — including re-delivery, re-scheduling, or storage fees — will be the sole responsibility of the customer. Milagros Rústicos is not liable for storage or delay costs resulting from the customer's unavailability.
Freight Shipments (Furniture Orders)
Large or blanket-wrapped furniture orders ship via insured freight carriers.
These require a delivery appointment, scheduled directly with the shipping company. The shipping company will contact you via the email or phone number provided at checkout.
Customers will receive a Pro Number to track their shipment.
Oversize products with a longest dimension greater than 80 inches may require terminal pickup (will call) and may be ineligible for home delivery.
To maintain insurance coverage:
If a shipment arrives visibly damaged, refuse delivery and ask the driver to note "Refused – Damaged Package."
If damage is discovered after acceptance, report it to Milagros Rústicos within 48 hours. After this period, no damage claim can be processed.
Shipping Restrictions & Exclusions
We ship to most addresses in the continental United States. The following are excluded or subject to special handling:
Certain ZIP codes in New York City
Remote rural areas
Secluded mountain areas
Offshore islands requiring sea freight
Hawaii, Alaska & U.S. Territories
Standard shipping and freight/blanket-wrapped deliveries are not available to Hawaii or Alaska.
Only eligible small-parcel (non-freight) items may ship to Hawaii or Alaska, under a separate shipping quote. Contact us before purchase.
Orders placed to Hawaii or Alaska without prior approval/quote may be held pending payment of additional shipping charges, or cancelled with a refund issued.
For U.S. territories (e.g., Puerto Rico, Guam), shipping is not included and is quoted separately; freight availability may be limited or unavailable.
International & Wholesale Orders
Shipping costs are not included for international or wholesale purchases and will be quoted based on destination and order volume. Contact us for more information.
Shipping Cost & Payment
Shipping costs are calculated at checkout and are non-refundable once an order has shipped, in accordance with our all-sales-final policy on handmade goods.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout. Milagros Rústicos is not responsible for delays, misdeliveries, or additional charges — including carrier address-correction fees or re-routing fees — resulting from an incomplete or incorrect address.
Order Changes & Cancellations
Because our furniture is handcrafted and much of it is made to order, we are unable to accommodate changes or cancellations once an order has entered production. Please review your order carefully before purchase, including finish, dimensions, and quantity. If you have questions before ordering, contact us — we're happy to help you confirm details.
Refused or Unclaimed Shipments (Non-Damage)
All sales are final, as our products are handmade. If an order is refused at delivery for reasons other than shipping damage, or is returned to us as undeliverable due to customer unavailability or an inaccessible/incorrect address, the customer will not receive a refund for the merchandise, and will additionally be responsible for the cost of return freight and any applicable restocking fee.
Delays Beyond Our Control
Milagros Rústicos is not liable for shipping delays caused by circumstances beyond our control, including but not limited to weather, carrier delays, high holiday volume, or production/material delays affecting made-to-order items. Estimated delivery windows provided by carriers are not guaranteed.
PO Boxes & Freight-Ineligible Addresses
Freight-shipped furniture cannot be delivered to PO Boxes or addresses without standard truck/driveway access. Please provide a physical address with normal delivery access at checkout.
Have a question about shipping, need a quote, want upgraded white glove delivery, Hawaii/Alaska, U.S. territories, or an international order? Reach out before purchase.